People often find the difference between client and customer to be confusing while others believe them to be synonymous, but that isn’t the case when you’re apart of the business world.  Based on the business customers can get both tangible and intangible products while clients usually get intangible products.


Definitions

Customer

A person who pays money for goods and services from another person or company. It is short-term and it’s usually an economic relationship. There is no formal agreement between the business and the customer. A customer would go to a store, purchase something, and then leave. Usually, when a customer comes back often, they will receive the title of client. There are two different types of customers. The intermediate customer who purchases goods with the purpose of reselling and the ultimate customer who are usually the end-user or consumer of the product. Customers are the ones who decide if a product or service is up to par.

Client

When a company and a customer is in a trusting relationship with one another, the customer becomes a client. Clients are looking for professional services or skills and advice from a service provider. This could be a lawyer, accounting, consultant, insurance agent, advertising agency, interior decorator, fashion designer, etc. The degree of personal attention varies from client to client business to business. While both are very important parts of an organization, clients can help then grow long term. Businesses should make products based on customer demand while providing services to client requirements.

First, a client enters an agreement with the organization of their choice Which results in a trusting relationship between both parties. If and when the client is satisfied with the services provided, their short relationship may turn into a loyal and long term one. If your lawyer does great things, of course, you’re going to keep using their services.


Sometimes the distinction between the two is important to different types of companies. Lawyers usually have clients when someone hires them to create a legal document or to represent them in court. This process isn’t just in and out, so that’s why they are not considered to be a customer.

Healthcare professionals, on the other hand, have “patients”. The healthcare worker is working on behalf of the patient and share knowledge with them, the same way some companies work with clients.

While in real estate the difference is even more crucial than the other two. A customer in this profession is usually using a real estate agent to help oversee the selling or buying of a home, but the agent doesn’t act on their behalf. A client is when someone needs help finding a new place of residence or business location. The real estate agent represents them and expects the agent to know their facts. The agent is used on the client’s behalf.


For Inquiries contact us at:
Office Line: (413) 301-7962
Email: info@wamplermacgregor.com
Website: http://www.wamplermacgregor.com

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